Source note · Troubleshooting missing Webex Calling call recordings
The per-user Show call recording platform information view shows the Service Provider, External Group and External Identifier; Cisco points to it for the details needed when contacting support about recording problems.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call-recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage call recording for Webex Calling — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Enable call recording for users and workspaces: Show call recording platform information
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting missing Webex Calling call recordings: source note webex-calling-call-recording-troubleshooting-platform-info. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-recording-troubleshooting-platform-info
BibTeX
@misc{warmtransfer-claim-webex-calling-call-recording-troubleshooting-platform-info,
title = {Troubleshooting missing Webex Calling call recordings: source note webex-calling-call-recording-troubleshooting-platform-info},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-recording-troubleshooting-platform-info},
note = {Source note webex-calling-call-recording-troubleshooting-platform-info, checked 2026-10-02}
}