Source note · Troubleshooting missing Webex Calling call recordings
A recording that stops or never starts after a transfer, while the user is in an Always mode, is likely explained by the source recheck: the new remote party is a source the user's filter excludes, for example internal when only PSTN is selected.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call-recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Manage call recording for Webex Calling — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Selective call recording section: call direction and call source definitions
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting missing Webex Calling call recordings: source note webex-calling-call-recording-troubleshooting-xfer-stop-infer. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-recording-troubleshooting-xfer-stop-infer
BibTeX
@misc{warmtransfer-claim-webex-calling-call-recording-troubleshooting-xfer-stop-infer,
title = {Troubleshooting missing Webex Calling call recordings: source note webex-calling-call-recording-troubleshooting-xfer-stop-infer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-recording-troubleshooting-xfer-stop-infer},
note = {Source note webex-calling-call-recording-troubleshooting-xfer-stop-infer, checked 2026-10-02}
}