Source note · Troubleshooting missing Webex Calling call recordings
For Always and Always with Pause/Resume, selective recording filters incoming calls (from internal, PSTN or both) and outgoing calls (to internal, PSTN or both); all options are selected by default, and a call is recorded only when its direction and source are allowed.
Checked 2026-10-02
A call is recorded only when the selected call direction and source allow recording.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call-recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage call recording for Webex Calling — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Selective call recording section: call direction and source options
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting missing Webex Calling call recordings: source note webex-calling-call-recording-troubleshooting-selective-filter. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-recording-troubleshooting-selective-filter
BibTeX
@misc{warmtransfer-claim-webex-calling-call-recording-troubleshooting-selective-filter,
title = {Troubleshooting missing Webex Calling call recordings: source note webex-calling-call-recording-troubleshooting-selective-filter},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-recording-troubleshooting-selective-filter},
note = {Source note webex-calling-call-recording-troubleshooting-selective-filter, checked 2026-10-02}
}