Get started with Supervisor Desktop

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/okxzd1/Get-started-with-Supervisor-Desktop

Published

2026-08-13

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The default landing page assigned to supervisors is Monitor > Overview. disputed in context
• If the supervisor lacks permission for their assigned default page, Supervisor Desktop redirects them to the next available page in their access hierarchy. in context
• The Monitor section of the Supervisor Desktop navigation pane contains Overview, Queues, Interactions, Team Performance and Topics. in context
• The supervisor's user profile shows the teams they manage, the role they are signed in as, landing-page customisation and keyboard shortcuts. in context
• Supervisor Desktop can be signed in to as supervisor only, as supervisor and agent, as a licensed administrator or as an unlicensed administrator. in context
• A Supervisor Desktop user can sign in with station credentials set to either Supervisor and Agent or Supervisor only. in context
• WebRTC desktop telephony is not available to Supervisor Desktop users in VDI environments. in context
• Cisco states that a supervisor's access depends on assigned permissions and on their station credential selection. in context
• A user denied their default landing page is redirected to the next available page in their access hierarchy, and that hierarchy is never enumerated or ordered. in context
• Coaching in the Supervisor Desktop article is Coaching Insights, configured per team from metric thresholds and generating weekly agent-specific recommendations. in context
• Three further Webex Contact Center supervisor and profile articles name no supervisory permission: Additional Supervisory, barge, whisper and Call Listening each occur 0 times in all 3. in context
• Supervisor Desktop access is defined by 4 roles: Supervisor with Agent, Supervisor only, Licensed Administrator and Unlicensed Administrator. in context
• The Supervisor Desktop article calls the interactions surface Interactions and points at an article titled Interactions details view in Supervisor Desktop, where the corpus holds the surface as Manage and Monitor Interactions. disputed in context
• A footnote to the Role-Functionality Compatibility Matrix names a Quality Management Edit access entitlement for Evaluation forms assignment and Coaching insights assignment. in context
• Supervisor functionality is supported only on the full desktop size form factor. in context
• One table gates its rows 3 different ways: a 4-way role taxonomy built from license, administrator role and station credential; a named Quality Management permission; and an organisation-level feature flag. field report in context
• The Supervisor Desktop left navigation is stated to have 4 sections, and one of them, Workforce, has no subsection, no matrix row and no description anywhere in the article. field report in context

Cite this source record

APA

WarmTransfer. (2026, August 13). Get started with Supervisor Desktop. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-okxzd1-wxcc-get-started-supervisor-desktop

BibTeX

@misc{warmtransfer-cisco-help-okxzd1-wxcc-get-started-supervisor-desktop,
  title  = {Get started with Supervisor Desktop},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-okxzd1-wxcc-get-started-supervisor-desktop},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-16}
}