Get started with Supervisor Desktop

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/okxzd1/Get-started-with-Supervisor-Desktop

Published

unknown

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Cisco states that a supervisor's access depends on assigned permissions and on their station credential selection. fact in context
• A user denied their default landing page is redirected to the next available page in their access hierarchy, and that hierarchy is never enumerated or ordered. fact in context
• Coaching in the Supervisor Desktop article is Coaching Insights, configured per team from metric thresholds and generating weekly agent-specific recommendations. fact in context
• Three further Webex Contact Center supervisor and profile articles name no supervisory permission: Additional Supervisory, barge, whisper and Call Listening each occur 0 times in all 3. fact in context
• Supervisor Desktop access is defined by 4 roles: Supervisor with Agent, Supervisor only, Licensed Administrator and Unlicensed Administrator. fact in context
• The Supervisor Desktop article calls the interactions surface Interactions and points at an article titled Interactions details view in Supervisor Desktop, where the corpus holds the surface as Manage and Monitor Interactions. disputed in context
• A footnote to the Role-Functionality Compatibility Matrix names a Quality Management Edit access entitlement for Evaluation forms assignment and Coaching insights assignment. fact in context
• Supervisor functionality is supported only on the full desktop size form factor. fact in context
• One table gates its rows 3 different ways: a 4-way role taxonomy built from license, administrator role and station credential; a named Quality Management permission; and an organisation-level feature flag. field-pattern in context
• The Supervisor Desktop left navigation is stated to have 4 sections, and one of them, Workforce, has no subsection, no matrix row and no description anywhere in the article. field-pattern in context

Cite this source record

APA

WarmTransfer. (2026, September 5). Get started with Supervisor Desktop. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-okxzd1-wxcc-get-started-supervisor-desktop

BibTeX

@misc{warmtransfer-cisco-help-okxzd1-wxcc-get-started-supervisor-desktop,
  title  = {Get started with Supervisor Desktop},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-okxzd1-wxcc-get-started-supervisor-desktop},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}