cdr analytics · published
What the Analyzer stock reports publish
Verified 2026-09-15 · 37 claims · sources tier 2 · 3 disputed
Also known as Agent Session Repository, Conference Transfer In Count, Transition Reports, row segment, transfer related call ID.
Disputed claims: 3 claims below carry conflicting evidence.
The Analyzer guide ships 91 stock reports, comprising 1 business metrics, 50 historical, 31 real-time, and 9 transition reports 19. These reports operate with a 13-month reporting window, default caps of 100000 grid rows and 10000 chart rows, a 30000-record cap on the survey response report, and a time picker at 15-minute granularity 28.
Report structure and data sources
The stock reports chapter states no record type for a report 21. The phrases "record type" and "data source" do not occur in the chapter, and only 5 of the 91 reports name the repository they draw on 21.
Across the 86 parameter tables in the stock reports chapter, 37 count the contact session identifier, and 3 key on the agent session identifier instead 11. In queue-based reports, call legs whose leg type is conference are excluded 26.
Transfer representation
No stock report uses a transfer as its row unit 22. The only report whose stated subject is a conversation moving between Webex Contact Center and Webex Calling is the unified call summary 22. To reconstruct the full call chain, the unified call summary drill-down publishes a transfer related call identifier, which is described as linking a call detail record segment to a related transfer event 32.
Blind transfer and consult transfer are named as transfer types in only 1 place: the agent outdial statistics drill-down 33. Across definitions, sources disagree on blind transfers, which carry 3 incompatible definitions across the agent details report, the customer session record report, and the queue reports 9. In addition, in the field, 3 reports—agent details, site, and team—publish an average consult answer time computed from total consult duration over consult count, and an average consult time computed from consult answer duration over consult answer count 10.
See also
- Webex Contact Center Analyzer and reporting model
- The Analyzer record model
- What a transferred call leaves behind across Cisco products
- Records and fields that represent a consult or a transfer
- The Queue Record and what a queue counts at a transfer
- What the Customer Session Record carries
Applicability
Across the claims in this article, the evidence covers Cisco Webex Contact Center, verified as of 2026-09-05. The deployment model is not covered by any claim in this article.
What remains uncertain
Which of the 3 blind transfer definitions is operative is not covered by any claim in this article. The record type behind the unattributable stock reports is not covered by any claim in this article. Why Conference Transfer In Count appears 3 times with 3 different scopes is not covered by any claim in this article. Whether the grid row cap is 100000 or 10000 is not covered by any claim in this article.
See also
Part of
- The Analyzer record model — The reports the record model backs without a published mapping
Related to
- Records and fields that represent a consult or a transfer — The fields the reports count
- What a transferred call leaves behind across Cisco products — No report has a transfer as its row unit
Referenced by
- Which record type each Analyzer report draws on — The mapping the catalogue never publishes
Claims
| # | Claim | Status | Confidence | Verified |
|---|---|---|---|---|
| 1 | The Analyzer guide defines the column Conference Transfer In Count twice in the table it introduces as the Agent Session Repository, once scoped to inbound only and once to both inbound and outbound; outdial is carried by a separately named column Outdial Conference Transfer In Count; an earlier corpus reading named a duplicated answer seizure ratio column and no column of that name occurs in the guide. Cisco Webex Contact Center Analyzer User Guide · Appendix, the table the guide introduces as the Agent Session Repository | field-pattern | 0.90 | 2026-09-15 |
| 2 | Conference transfer in count is defined twice in the Agent Session Repository table with different scopes: inbound only and both inbound and outbound. Cisco Webex Contact Center Analyzer User Guide · Appendix, the table the guide introduces as the Agent Session Repository | disputed | 0.60 | 2026-09-15 |
| 3 | Matching each stock report's field list against the 5 appendix tables attributes 29 of the 91 reports uniquely, leaves 8 ambiguous between named tables and 54 unattributable. Cisco Webex Contact Center Analyzer User Guide · Stock reports chapter parameter tables matched against the 5 appendix tables | fact | 0.90 | 2026-09-15 |
| 4 | The calls handled formula for a queue subtracts the blind transfer to agent count and the agent transferred in count from the connected and consult-to-queue handled counts. Cisco Webex Contact Center Analyzer User Guide · Queue Activity by Queue, Calls Handled, formula column | fact | 0.90 | 2026-09-05 |
| 5 | The exclusion of call legs whose leg type is conference is stated once in the Analyzer guide, in the key metrics of the queue-based reports. Cisco Webex Contact Center Analyzer User Guide · Queue-based Reports, Key Metrics in Queue-based Reports | fact | 0.90 | 2026-09-05 |
| 6 | Calls presented to a queue include both direct calls and consultation requests. Cisco Webex Contact Center Analyzer User Guide · Queue-based Reports, Key Metrics, Calls Presented to Queue | fact | 0.90 | 2026-09-05 |
| 7 | A sudden disconnected count field is published in 4 reports with a note that it is not used and will not be populated. Cisco Webex Contact Center Analyzer User Guide · Analyzer user guide, Agent Details Site Team and Agent Trace | field-pattern | 0.90 | 2026-09-15 |
| 8 | The Analyzer user guide and the Customer Assist article both return the same rendered content hash as when they were first retrieved on 2026-09-05 while both return different raw byte hashes, so the pages churn without the articles changing. Cisco Webex Contact Center Analyzer User Guide · rendered hash comparison against the stored values for both sources | field-pattern | 0.90 | 2026-09-15 |
| 9 | Blind transfer carries 3 incompatible definitions across the agent details report, the customer session record report and the queue reports. Cisco Webex Contact Center Analyzer User Guide · Agent details, customer session record and queue report parameter tables | disputed | 0.60 | 2026-09-05 |
| 10 | Three reports, agent details, site and team, publish an average consult answer time computed from total consult duration over consult count, and an average consult time computed from consult answer duration over consult answer count. Cisco Webex Contact Center Analyzer User Guide · Agent details, site and team report parameter tables | field-pattern | 0.90 | 2026-09-05 |
| 11 | Of the 86 parameter tables in the stock reports chapter, 37 count the contact session identifier, and 3 key on the agent session identifier instead. Cisco Webex Contact Center Analyzer User Guide · Stock reports chapter, report formulas | fact | 0.90 | 2026-09-05 |
| 12 | The CSQ agent summary report description states that an agent can handle calls for multiple queues, which is the guide's only warning anywhere in the chapter that one entity occupies several rows of one report. Cisco Webex Contact Center Analyzer User Guide · Stock Reports chapter, Transition Reports, CSQ Agent Summary Report | fact | 0.90 | 2026-09-15 |
| 13 | The stock report descriptions settle what one row counts for 9 reports: agent summary by agent, application summary by application, queue abandoned chart by queue, total handled card by channel type, average wrapup time card by channel, AI QM team performance at agent level, agent statistics by queue in real time by agent and queue, CSQ agent summary by queue and agent, and the usage report by site and month and day. Cisco Webex Contact Center Analyzer User Guide · Stock Reports chapter, the descriptions of the 9 named reports | field-pattern | 0.90 | 2026-09-15 |
| 14 | Four reports are filed in one folder by the navigation tree and a different one by the path printed inside the report so the folder counts differ by tree and by path. Cisco Webex Contact Center Analyzer User Guide · Analyzer user guide, the navigation tree against the report path lines | field-pattern | 0.90 | 2026-09-15 |
| 15 | The 91 stock reports sit in 4 folders: 50 historical 31 real-time 9 transition and 1 business metric. Cisco Webex Contact Center Analyzer User Guide · Analyzer user guide, the stock reports navigation tree | fact | 0.90 | 2026-09-15 |
| 16 | A heat map cannot be generated for a report without a column segment and only 2 of the 91 stock reports have one. Cisco Webex Contact Center Analyzer User Guide · Analyzer user guide, visualization attributes and the row segment markers | inference | 0.60 | 2026-09-15 |
| 17 | Where a row unit can be determined it is usually compound: the common pattern pairs an entity with a channel type so a row is one agent-channel or one queue-channel rather than one agent or one queue. Cisco Webex Contact Center Analyzer User Guide · Analyzer user guide, the row segment markers across the stock reports chapter | fact | 0.90 | 2026-09-15 |
| 18 | A stock report can only be changed by copying it and a card-type report cannot be copied so the 9 card reports cannot be modified at all. Cisco Webex Contact Center Analyzer User Guide · Analyzer user guide, the conditions for copying a stock report | fact | 0.90 | 2026-09-15 |
| 19 | The Analyzer guide ships 91 stock reports: 1 business metrics, 50 historical, 31 real-time and 9 transition reports. Cisco Webex Contact Center Analyzer User Guide · Stock reports chapter, report list | fact | 0.90 | 2026-09-05 |
| 20 | 90 report sections in the stock reports chapter publish a report path line, and a further 21 headings in the same chapter carry no report path, some of which are folder headings and some of which are report sections. Cisco Webex Contact Center Analyzer User Guide · Stock Reports chapter, report path lines | field-pattern | 0.90 | 2026-09-15 |
| 21 | The stock reports chapter states no record type for a report: the phrases record type and data source do not occur in it, and only 5 of the 91 reports name the repository they draw on. Cisco Webex Contact Center Analyzer User Guide · Stock reports chapter, counted against the rendered text | fact | 0.90 | 2026-09-05 |
| 22 | No stock report has a transfer as its row unit, and the only report whose stated subject is a conversation moving between Webex Contact Center and Webex Calling is the unified call summary. Cisco Webex Contact Center Analyzer User Guide · Stock reports chapter, all 91 reports | fact | 0.90 | 2026-09-05 |
| 23 | No stock report has a transfer a consult a conference or a handoff in its name and 1 of the 91 descriptions mentions a transfer. Cisco Webex Contact Center Analyzer User Guide · Analyzer user guide, the 91 report names and descriptions | fact | 0.90 | 2026-09-15 |
| 24 | Exactly one stock report description in the Analyzer guide uses the word row at all, the agent summary report, which states that it contains one row for each agent. Cisco Webex Contact Center Analyzer User Guide · Stock Reports chapter, Transition Reports, Agent Summary Report | fact | 0.90 | 2026-09-15 |
| 25 | The real-time contact centre overview does not display data for an agent who is currently on a call and shows only available agents. Cisco Webex Contact Center Analyzer User Guide · Analyzer user guide, Contact Center Overview Real-Time | fact | 0.90 | 2026-09-15 |
| 26 | The queue-based reports exclude call legs whose leg type is conference. Cisco Webex Contact Center Analyzer User Guide · Queue-based reports, scope note | fact | 0.90 | 2026-09-05 |
| 27 | A refresh of a real-time report selects every checkbox in the filter list so a filtered view widens to everything at the refresh boundary. Cisco Webex Contact Center Analyzer User Guide · Analyzer user guide, filtering a real-time report | fact | 0.90 | 2026-09-15 |
| 28 | The stock reports carry a 13-month reporting window, default caps of 100000 grid rows and 10000 chart rows, a 30000-record cap on the survey response report, and a time picker at 15-minute granularity. Cisco Webex Contact Center Analyzer User Guide · Stock reports chapter, limits | fact | 0.90 | 2026-09-05 |
| 29 | The guide states in prose what one row represents for exactly 1 of the 91 reports and leaves the row unit undeclared for 58 of them. Cisco Webex Contact Center Analyzer User Guide · Analyzer user guide, the stock reports chapter | fact | 0.90 | 2026-09-15 |
| 30 | The guide states 13 months of reporting availability and also carries a last-7-days filter on the interval parameter of 19 report tables without saying whether that is a default or a cap. Cisco Webex Contact Center Analyzer User Guide · Analyzer user guide, the retention statement against the filter column of the report tables | disputed | 0.60 | 2026-09-15 |
| 31 | Of the 90 stock report descriptions that publish a report path, 13 contain any phrase that distributes the report over a dimension, such as for each, per, broken down by or categorized by, and the other 77 state only a subject. Cisco Webex Contact Center Analyzer User Guide · Stock Reports chapter, report descriptions | field-pattern | 0.90 | 2026-09-15 |
| 32 | The unified call summary drill-down publishes a transfer related call identifier, described as linking a call detail record segment to a related transfer event and used to reconstruct the full call chain. Cisco Webex Contact Center Analyzer User Guide · Unified call summary drill-down | fact | 0.90 | 2026-09-05 |
| 33 | Blind transfer and consult transfer are named as transfer types in one place, the agent outdial statistics drill-down. Cisco Webex Contact Center Analyzer User Guide · Agent outdial statistics drill-down | fact | 0.90 | 2026-09-05 |
| 34 | The transition folder is where the row unit is named: 3 of its 9 descriptions distribute the report over a dimension against 6 of 48 historical and 3 of 32 real-time, so the reports carried over from the express product are about three times as likely to say what a row is. Cisco Webex Contact Center Analyzer User Guide · Stock Reports chapter, descriptions grouped by the folder named in the report path | inference | 0.60 | 2026-09-15 |
| 35 | The report with plainly named transfer columns sits in the transition folder built for customers moving from the express contact centre product. Cisco Webex Contact Center Analyzer User Guide · Analyzer user guide, Agent Call Summary Report | fact | 0.90 | 2026-09-15 |
| 36 | The usage report is the one stock report the guide says cannot be modified or updated, and it is also the only report in the business metrics folder. Cisco Webex Contact Center Analyzer User Guide · Stock Reports chapter, Business Metrics, Usage Report | fact | 0.90 | 2026-09-15 |
| 37 | The average wrapup time card publishes a value for each individual channel and a value for overall channels in the same report, so the report contains both per-channel rows and an aggregate row and summing the column double counts every interaction. Cisco Webex Contact Center Analyzer User Guide · Stock Reports chapter, Historical Reports, Team and Queue Stats, Average Wrapup Time Card | field-pattern | 0.90 | 2026-09-15 |
Sources
tier 2 current vendor documentation
Cisco Webex Contact Center Analyzer User Guide
Cite this page
APA
WarmTransfer. (2026, September 15). What the Analyzer stock reports publish. WarmTransfer. https://warmtransfer.net/knowledge/wxcc-analyzer-stock-reports
BibTeX
@misc{warmtransfer-wxcc-analyzer-stock-reports,
title = {What the Analyzer stock reports publish},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/wxcc-analyzer-stock-reports},
note = {Verified 2026-09-15}
}