Claim record · What the Customer Session Record carries
Conference transfer in count is defined twice in the Agent Session Repository table with different scopes: inbound only and both inbound and outbound.
disputed · verified 2026-09-15
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer record types
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- disputed
- Confidence
- 0.60
- Verified
- 2026-09-15
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Appendix, the table the guide introduces as the Agent Session Repository
Cite this claim
APA
WarmTransfer. (2026, September 15). What the Customer Session Record carries: claim wxcsr-conference-transfer-in-count-defined-twice. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcsr-conference-transfer-in-count-defined-twice
BibTeX
@misc{warmtransfer-claim-wxcsr-conference-transfer-in-count-defined-twice,
title = {What the Customer Session Record carries: claim wxcsr-conference-transfer-in-count-defined-twice},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcsr-conference-transfer-in-count-defined-twice},
note = {Claim wxcsr-conference-transfer-in-count-defined-twice, verified 2026-09-15}
}