The real-time contact centre overview does not display data for an agent who is currently on a call and shows only available agents.

fact · verified 2026-09-15

Vendor
Cisco
Product
Webex Contact Center
Subsystem
Analyzer stock reports
Deployment
not restricted
Region
not restricted
Release range
current as of 2026-09-15
Status
fact
Confidence
0.90
Verified
2026-09-15

Sources

Cite this claim

APA

WarmTransfer. (2026, September 15). What the Analyzer stock reports publish: claim wxstock-overview-dashboard-hides-busy-agents. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxstock-overview-dashboard-hides-busy-agents

BibTeX

@misc{warmtransfer-claim-wxstock-overview-dashboard-hides-busy-agents,
  title  = {What the Analyzer stock reports publish: claim wxstock-overview-dashboard-hides-busy-agents},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxstock-overview-dashboard-hides-busy-agents},
  note   = {Claim wxstock-overview-dashboard-hides-busy-agents, verified 2026-09-15}
}

Read this claim in context