Source note · What the Analyzer stock reports publish
The agent call summary report counts a call's details against the last agent to handle it, so a transferred call is attributed to the agent it was transferred to and not to the agent who answered it.
Checked 2026-09-15
Call details are counted against the last agent handling the call.
- Vendor
- Cisco
- Product
- Webex Contact Center Analyzer
- Subsystem
- Stock reports
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Stock Reports chapter, Transition Reports, Agent Call Summary Report
Cite this note
APA
WarmTransfer. (2026, September 15). What the Analyzer stock reports publish: source note wxstock-agent-call-summary-counts-against-the-last-agent. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxstock-agent-call-summary-counts-against-the-last-agent
BibTeX
@misc{warmtransfer-claim-wxstock-agent-call-summary-counts-against-the-last-agent,
title = {What the Analyzer stock reports publish: source note wxstock-agent-call-summary-counts-against-the-last-agent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxstock-agent-call-summary-counts-against-the-last-agent},
note = {Source note wxstock-agent-call-summary-counts-against-the-last-agent, checked 2026-09-15}
}