Claim record · The Queue Record and what a queue counts at a transfer
Calls presented to a queue include both direct calls and consultation requests.
fact · verified 2026-09-05
the total number of calls that enter the queue, including both direct calls and consultation requests
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer stock reports
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue-based Reports, Key Metrics, Calls Presented to Queue
Cite this claim
APA
WarmTransfer. (2026, September 5). The Queue Record and what a queue counts at a transfer: claim wxqrec-consult-legs-are-counted. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxqrec-consult-legs-are-counted
BibTeX
@misc{warmtransfer-claim-wxqrec-consult-legs-are-counted,
title = {The Queue Record and what a queue counts at a transfer: claim wxqrec-consult-legs-are-counted},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxqrec-consult-legs-are-counted},
note = {Claim wxqrec-consult-legs-are-counted, verified 2026-09-05}
}