Get started with the Attendant Console

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/4xgekbb/Get-started-with-the-Attendant-Console

Published

2026-07-23

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The Attendant Console license is an add-on ordered with a Flex-3 purchase order, with a new Webex Calling subscription order, or as a change order against an existing Webex Calling subscription. fact in context
• Attendant Console is enabled per user in Control Hub under the user's Calling settings at User Call Experience > Attendant Console. fact in context
• A user must hold a Webex Calling Professional license to access the Attendant Console. fact in context
• The console keeps 60 call history records in total and 20 of each type. fact in context
• The console's call history holds at most 60 records with at most 20 per call type and the word report occurs 0 times in the article. fact in context
• The console names 5 transfer actions: blind transfer attended transfer fast transfer one-click transfer and transfer to voicemail. fact in context
• The console describes a current presence status for a contact and names no presence values. fact in context
• The Attendant Console article ties no per-call action to a call waiting in a queue: retrieve occurs 3 times and reorder once and none of the 4 is about a queued call. fact in context
• The console shows a presence status for a person and states that phone and rich presence are not available for resources such as call queues, hunt groups, auto attendants, workspaces and virtual lines. fact in context
• The attendant console article does not use the words supervisor, role or barge, and its 2 uses of monitor concern which contacts a receptionist watches in their directory. fact in context
• The attendant console article states no busy, no-answer or failure behaviour for any transfer path; its only error language is a general operational error message. fact in context
• An operator cannot change agent status or unsubscribe from a queue inside the Attendant Console and must use the Webex App to stop receiving calls from a queue. fact in context
• The console shows 3 aggregate queue figures named Subscribed Queues Current Waiting Calls and Maximum Wait Time plus per-queue Average Handling Time and Average Waiting Time and an expandable list of a queue's current calls whose columns are not named. fact in context
• After the Attendant Console is purchased the Receptionist Client disappears from Control Hub and remains reachable at a hardcoded external address until the end of feature support with no loss of configuration data. fact in context
• Selecting the Attendant Console for an organisation without a Webex Calling Professional licence also selects that licence together with Cisco Calling Plans and Webex Go. fact in context
• The attendant console names 3 transfer types: blind, attended, and fast transfer, and describes fast transfer as executed through a blind or consultative transfer to a frequent destination. fact in context
• The console documents 3 recording modes with an administrator-gated permission and an in-call indicator, and says nothing about where a recording is stored, how long it is kept, or how it is played back. fact in context
• Two transfer paths sit outside the article's own enumeration: transfer to voicemail, and a one-click transfer to a contact's primary extension. field-pattern in context
• Once an organisation holds the Attendant Console licence, the Receptionist Client options disappear from the Control Hub user call experience settings. fact in context

Cite this source record

APA

WarmTransfer. (2026, July 23). Get started with the Attendant Console. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-4xgekbb-attendant-console

BibTeX

@misc{warmtransfer-cisco-help-4xgekbb-attendant-console,
  title  = {Get started with the Attendant Console},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-4xgekbb-attendant-console},
  note   = {Cisco Systems, accessed 2026-09-05}
}