The Webex Calling Attendant Console

Verified 2026-09-15 · 18 claims · sources tier 2

Also known as Attendant Console, Current Waiting Calls, Fast Transfer, Maximum Wait Time, one-click transfer.

The Webex Calling Attendant Console names 5 transfer actions: blind transfer, attended transfer, fast transfer, one-click transfer, and transfer to voicemail 3. The console also provides call queue monitoring, contact directory presence indicators, administrator-gated recording controls, and an interface-capped call history 10​6​14​1.

Call handling and transfers

The console enumerates 3 transfer types consisting of blind, attended, and fast transfer, describing fast transfer as executed through a blind or consultative transfer to a frequent destination 13. In the field, 2 transfer paths sit outside that initial enumeration: transfer to voicemail, and a one-click transfer to a contact's primary extension 15. Across all transfer actions, the console identifies 5 named options: blind transfer, attended transfer, fast transfer, one-click transfer, and transfer to voicemail 3. The attendant console documentation states no busy, no-answer, or failure behaviour for any transfer path, providing only a general operational error message 8.

For call history, the console keeps at most 60 call history records in total and at most 20 of each call type 1​2. The word report occurs 0 times in the attendant console documentation 2.

The console documents 3 recording modes with an administrator-gated permission and an in-call indicator 14. The console documentation says nothing about where a recording is stored, how long it is kept, or how it is played back 14.

Directory and presence

The console shows a presence status for a person 6. Phone and rich presence are not available for resources such as call queues, hunt groups, auto attendants, workspaces, and virtual lines 6. The console describes a current presence status for a contact but names no presence values 4.

The console documentation does not use the words supervisor, role, or barge 7. Its 2 uses of the word monitor concern which contacts a receptionist watches in their directory 7.

Call queue monitoring

The console queue panel shows 3 aggregate queue figures named Subscribed Queues, Current Waiting Calls, and Maximum Wait Time, alongside per-queue Average Handling Time and Average Waiting Time 10. The queue panel also includes an expandable list of a queue's current calls whose columns are not named 10.

The console ties no per-call action to a call waiting in a queue 5. In the console documentation, retrieve occurs 3 times and reorder once and none of the 4 is about a queued call 5. An operator cannot change agent status or unsubscribe from a queue inside the console and must use the Webex App to stop receiving calls from a queue 9.

Licensing and transitions

Selecting the Attendant Console for an organisation without a Webex Calling Professional licence also selects that licence together with Cisco Calling Plans and Webex Go 12.

After the Attendant Console is purchased, the Receptionist Client disappears from Control Hub 11. It remains reachable at a hardcoded external address until the end of feature support, with no loss of configuration data 11.

See also

• See also The Webex Calling Receptionist Client.
• See also What a transferred call leaves behind across Cisco products.
• See also Webex Calling Call Queue as a product.
• See also Webex Calling license types and entitlements.

Applicability

Across the claims in this article, the evidence covers Cisco Webex Calling, verified as of 2026-09-15. The deployment model is not covered by any claim in this article.

What remains uncertain

What happens when a console transfer is not answered is not covered by any claim in this article. Where a console recording goes and how long it is kept are not covered by any claim in this article. The presence values a console operator sees are not covered by any claim in this article. What the console shows about an individual call waiting in a queue is not covered by any claim in this article.

WarmTransfer. (2026, September 15). The Webex Calling Attendant Console. WarmTransfer. https://warmtransfer.net/knowledge/webex-calling-attendant-console

@misc{warmtransfer-webex-calling-attendant-console,
  title  = {The Webex Calling Attendant Console},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/webex-calling-attendant-console},
  note   = {Verified 2026-09-15}
}