webex calling · published

The Webex Calling Attendant Console

Verified 2026-09-15 · 18 sources · tier 2

Also known as Attendant Console, Current Waiting Calls, Fast Transfer, Maximum Wait Time, one-click transfer.

The Webex Calling Attendant Console names 5 transfer actions: blind transfer, attended transfer, fast transfer, one-click transfer, and transfer to voicemail 3. The console also provides call queue monitoring, contact directory presence indicators, administrator-gated recording controls, and an interface-capped call history 106141.

Call handling and transfers

The console enumerates 3 transfer types consisting of blind, attended, and fast transfer, describing fast transfer as executed through a blind or consultative transfer to a frequent destination 13. In the field, 2 transfer paths sit outside that initial enumeration: transfer to voicemail, and a one-click transfer to a contact's primary extension 15. Across all transfer actions, the console identifies 5 named options: blind transfer, attended transfer, fast transfer, one-click transfer, and transfer to voicemail 3. The attendant console documentation states no busy, no-answer, or failure behaviour for any transfer path, providing only a general operational error message 8.

For call history, the console keeps at most 60 call history records in total and at most 20 of each call type 12. The word report occurs 0 times in the attendant console documentation 2.

The console documents 3 recording modes with an administrator-gated permission and an in-call indicator 14. The console documentation says nothing about where a recording is stored, how long it is kept, or how it is played back 14.

Directory and presence

The console shows a presence status for a person 6. Phone and rich presence are not available for resources such as call queues, hunt groups, auto attendants, workspaces, and virtual lines 6. The console describes a current presence status for a contact but names no presence values 4.

The console documentation does not use the words supervisor, role, or barge 7. Its 2 uses of the word monitor concern which contacts a receptionist watches in their directory 7.

Call queue monitoring

The console queue panel shows 3 aggregate queue figures named Subscribed Queues, Current Waiting Calls, and Maximum Wait Time, alongside per-queue Average Handling Time and Average Waiting Time 10. The queue panel also includes an expandable list of a queue's current calls whose columns are not named 10.

The console ties no per-call action to a call waiting in a queue 5. In the console documentation, retrieve occurs 3 times and reorder once and none of the 4 is about a queued call 5. An operator cannot change agent status or unsubscribe from a queue inside the console and must use the Webex App to stop receiving calls from a queue 9.

Licensing and transitions

Selecting the Attendant Console for an organisation without a Webex Calling Professional licence also selects that licence together with Cisco Calling Plans and Webex Go 12.

After the Attendant Console is purchased, the Receptionist Client disappears from Control Hub 11. It remains reachable at a hardcoded external address until the end of feature support, with no loss of configuration data 11.

Applicability

Applies to: Cisco Webex Calling. Sources checked 2026-09-15.

What remains uncertain

What happens when a console transfer is not answered is not covered by the sources below. Where a console recording goes and how long it is kept are not covered by the sources below. The presence values a console operator sees are not covered by the sources below. What the console shows about an individual call waiting in a queue is not covered by the sources below.

Sources

1
The console keeps 60 call history records in total and 20 of each type.
Get started with the Attendant Console · Get started with the Attendant Console, call history · Checked 2026-09-05
2
The console's call history holds at most 60 records with at most 20 per call type and the word report occurs 0 times in the article.
Get started with the Attendant Console · Get started with the Attendant Console, call history panel, counted against the rendered article · Checked 2026-09-15
3
The console names 5 transfer actions: blind transfer attended transfer fast transfer one-click transfer and transfer to voicemail.
Get started with the Attendant Console · Get started with the Attendant Console, transfer actions · Checked 2026-09-15
4
The console describes a current presence status for a contact and names no presence values.
Get started with the Attendant Console · Get started with the Attendant Console, contacts · Checked 2026-09-05
5
The Attendant Console article ties no per-call action to a call waiting in a queue: retrieve occurs 3 times and reorder once and none of the 4 is about a queued call.
Get started with the Attendant Console · Get started with the Attendant Console, counted against the rendered article · Checked 2026-09-15
6
The console shows a presence status for a person and states that phone and rich presence are not available for resources such as call queues, hunt groups, auto attendants, workspaces and virtual lines.
Get started with the Attendant Console · Get started with the Attendant Console, contacts and resources · Checked 2026-09-05
7
The attendant console article does not use the words supervisor, role or barge, and its 2 uses of monitor concern which contacts a receptionist watches in their directory.
Get started with the Attendant Console · Get started with the Attendant Console, counted against the rendered article · Checked 2026-09-05
8
The attendant console article states no busy, no-answer or failure behaviour for any transfer path; its only error language is a general operational error message.
Get started with the Attendant Console · Get started with the Attendant Console, counted against the rendered article · Checked 2026-09-05
9
An operator cannot change agent status or unsubscribe from a queue inside the Attendant Console and must use the Webex App to stop receiving calls from a queue.
Get started with the Attendant Console · Get started with the Attendant Console, queue subscription · Checked 2026-09-15
10
The console shows 3 aggregate queue figures named Subscribed Queues Current Waiting Calls and Maximum Wait Time plus per-queue Average Handling Time and Average Waiting Time and an expandable list of a queue's current calls whose columns are not named.
Get started with the Attendant Console · Get started with the Attendant Console, queue panel · Checked 2026-09-15
11
After the Attendant Console is purchased the Receptionist Client disappears from Control Hub and remains reachable at a hardcoded external address until the end of feature support with no loss of configuration data.
Get started with the Attendant Console · Get started with the Attendant Console, licensing and migration · Checked 2026-09-15
12
Selecting the Attendant Console for an organisation without a Webex Calling Professional licence also selects that licence together with Cisco Calling Plans and Webex Go.
Get started with the Attendant Console · Get started with the Attendant Console, licensing · Checked 2026-09-15
13
The attendant console names 3 transfer types: blind, attended, and fast transfer, and describes fast transfer as executed through a blind or consultative transfer to a frequent destination.
Get started with the Attendant Console · Get started with the Attendant Console, transfer section · Checked 2026-09-05
14
The console documents 3 recording modes with an administrator-gated permission and an in-call indicator, and says nothing about where a recording is stored, how long it is kept, or how it is played back.
Get started with the Attendant Console · Get started with the Attendant Console, call recording · Checked 2026-09-05
15
Two transfer paths sit outside the article's own enumeration: transfer to voicemail, and a one-click transfer to a contact's primary extension.field report
Get started with the Attendant Console · Get started with the Attendant Console, transfer to voicemail and one-click transfer sections · Checked 2026-09-05
16
Cisco states that the Receptionist Client is retired with an end of support date of 8 July 2024, that existing users can migrate to the Webex Attendant Console, and that the client may be used until the end of the subscription term.
Get started with your Receptionist Client · Get started with your Receptionist Client, End of Support announcement · Checked 2026-09-15
17
Once an organisation holds the Attendant Console licence, the Receptionist Client options disappear from the Control Hub user call experience settings.
Get started with the Attendant Console · Get started with the Attendant Console, licensing · Checked 2026-09-15
18
A user migrating from the Receptionist Client to the Attendant Console loses the documented ability to pull a specific call out of a queue or move it to the front.inferred
Get started with your Receptionist Client · Get started with your Receptionist Client against the Attendant Console article · Checked 2026-09-15

Documents

tier 2 current vendor documentation

Get started with the Attendant Console

Cisco Systems · 2026-07-23 · accessed 2026-09-05

tier 2 current vendor documentation

Get started with your Receptionist Client

Cisco Systems, Inc. (Webex Help Center) · 2024-11-08 · accessed 2026-09-16

Cite this page

APA

WarmTransfer. (2026, September 15). The Webex Calling Attendant Console. WarmTransfer. https://warmtransfer.net/knowledge/webex-calling-attendant-console

BibTeX

@misc{warmtransfer-webex-calling-attendant-console,
  title  = {The Webex Calling Attendant Console},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/webex-calling-attendant-console},
  note   = {Verified 2026-09-15}
}