Manage - Voice applications policies - Microsoft Teams

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/aa-cq-manage-voice-applications-policies

Published

2026-08-31

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use; source repository license not verified in this run; no-redistribution; short excerpts and locators only

Source notes citing this source

• An authorized user can change a voice app only if they have a voice applications policy that allows at least one change and are listed as an authorized user on at least one auto attendant or call queue; either one alone grants nothing. in context
• The global (org-wide default) voice applications policy disables every configuration change and should not be edited; custom policies must be created and assigned instead. in context
• Agent monitoring (monitor, whisper, barge, takeover) by an authorized user requires Teams Premium and Queues App, and the queue must have conference mode and presence-based routing on; an authorized user who is also a member must opt out first. in context
• Authorized users can change greetings and music on hold without Teams Premium, but changing business hours, holiday schedules, routing, membership, routing method, presence-based routing, opt-out or exception routing requires Teams Premium. in context

Cite this source record

APA

WarmTransfer. (2026, August 31). Manage - Voice applications policies - Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-voice-apps-policies

BibTeX

@misc{warmtransfer-ms-learn-aa-cq-voice-apps-policies,
  title  = {Manage - Voice applications policies - Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-voice-apps-policies},
  note   = {Microsoft, accessed 2026-09-24}
}