Source note · Microsoft Teams auto attendants and call queues
Agent monitoring (monitor, whisper, barge, takeover) by an authorized user requires Teams Premium and Queues App, and the queue must have conference mode and presence-based routing on; an authorized user who is also a member must opt out first.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- admin-roles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Manage - Voice applications policies - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Voice applications policy settings > Call queues - Agent actions (Notes 1-4)
Cite this note
APA
WarmTransfer. (2026, September 24). Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-au-monitor. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-au-monitor
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-au-monitor,
title = {Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-au-monitor},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-au-monitor},
note = {Source note teams-auto-attendant-call-queue-au-monitor, checked 2026-09-24}
}