Policy settings that let authorized users change auto attendant business hours, holiday schedules or business-hours, after-hours and holiday call routing, and call queue routing method, presence-based routing, opt-out setting or overflow, timeout and no-agents routing, require the authorized user to have Teams Premium.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- voice applications policy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage - Voice applications policies - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Voice applications policy settings > Auto attendants - Features; Call queues - Features
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-routing-changes-need-premium. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-routing-changes-need-premium
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-routing-changes-need-premium,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-routing-changes-need-premium},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-routing-changes-need-premium},
note = {Source note teams-queues-app-setup-routing-changes-need-premium, checked 2026-10-01}
}