Source note · Microsoft Teams auto attendants and call queues

Authorized users can change greetings and music on hold without Teams Premium, but changing business hours, holiday schedules, routing, membership, routing method, presence-based routing, opt-out or exception routing requires Teams Premium.

Checked 2026-09-24

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: admin-roles
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-24
Checked: 2026-09-24

Sources

Manage - Voice applications policies - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Voice applications policy settings > Auto attendants - Features; Call queues - Features (Teams Premium required column)

Cite this note

APA

WarmTransfer. (2026, September 24). Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-au-premium. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-au-premium

BibTeX

@misc{warmtransfer-claim-teams-auto-attendant-call-queue-au-premium,
  title  = {Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-au-premium},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-au-premium},
  note   = {Source note teams-auto-attendant-call-queue-au-premium, checked 2026-09-24}
}

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