CallQueueAgentMonitorMode takes Off (default), Monitor, Whisper, Barge or Takeover, each level adding to the previous, and CallQueueAgentMonitorNotificationMode takes Off (default) or Agent to notify the agent they are being monitored; both require Teams Premium and the Queues app.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- voice applications policy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage - Voice applications policies - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call queues - Agent actions (monitor mode and notification mode values)
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-monitor-modes. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-monitor-modes
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-monitor-modes,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-monitor-modes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-monitor-modes},
note = {Source note teams-queues-app-setup-monitor-modes, checked 2026-10-01}
}