To monitor agents, the call queue must have conference mode enabled and presence-based routing enabled, and an authorized user who is also a member of the queue must be opted out to monitor.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- voice applications policy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage - Voice applications policies - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call queues - Agent actions notes 2, 3 and 4
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-monitor-queue-prereqs. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-monitor-queue-prereqs
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-monitor-queue-prereqs,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-monitor-queue-prereqs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-monitor-queue-prereqs},
note = {Source note teams-queues-app-setup-monitor-queue-prereqs, checked 2026-10-01}
}