Without Split Interval, a long interaction or agent state that crosses an interval boundary is attributed to the interval in which it ends, so interval reports can disagree with what a supervisor saw live in an earlier interval.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- What's new for supervisors in Webex Contact Center — Cisco Webex Help Center · tier 2 current vendor documentation · July 2, 2025 entry: Split Interval Segment Reporting (Activity Duration)
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-end-time-intervals. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-end-time-intervals
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-inf-end-time-intervals,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-end-time-intervals},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-end-time-intervals},
note = {Source note wxcc-reporting-discrepancies-inf-end-time-intervals, checked 2026-10-01}
}