Before the 2025-10-30 metrics enhancement, some Analyzer metrics such as request count were triggered when the consulted agent answered rather than when the request was initiated.
Checked 2026-10-01
Previously, in some metrics like request count, triggers were based on when the consulted agent answered rather than when the request was initiated.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- before 2025-10-30
- Checked
- 2026-10-01
Sources
- What's new for supervisors in Webex Contact Center — Cisco Webex Help Center · tier 2 current vendor documentation · October 30, 2025 entry: Interaction Metrics Enhancement - Analyzer
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-request-count-trigger. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-request-count-trigger
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-request-count-trigger,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-request-count-trigger},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-request-count-trigger},
note = {Source note wxcc-reporting-discrepancies-request-count-trigger, checked 2026-10-01}
}