Trend reports of consult, conference or transfer metrics that span 2025-10-30 may show a step change caused by the metric redefinition rather than by any change in agent behaviour.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- periods spanning 2025-10-30
- Status
- inferred
- Checked
- 2026-10-01
Sources
- What's new for supervisors in Webex Contact Center — Cisco Webex Help Center · tier 2 current vendor documentation · October 30, 2025 entry: Interaction Metrics Enhancement - Analyzer
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-oct2025-discontinuity. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-oct2025-discontinuity
BibTeX
@misc{warmtransfer-claim-wxcc-reporting-discrepancies-inf-oct2025-discontinuity,
title = {Troubleshooting Webex Contact Center reporting discrepancies: source note wxcc-reporting-discrepancies-inf-oct2025-discontinuity},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-reporting-discrepancies-inf-oct2025-discontinuity},
note = {Source note wxcc-reporting-discrepancies-inf-oct2025-discontinuity, checked 2026-10-01}
}