Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center

Once granular agent states are enabled existing state groupings no longer align and RTA reporting is interrupted until state groupings are reconfigured using the new adherence connector.

Checked 2026-10-01

Vendor: Cisco
Product: Webex WFO
Subsystem: adherence
Deployment: multi-tenant
Region: not restricted
Release range: from 2026-07-22
Checked: 2026-10-01

Sources

What's new for supervisors in Webex Contact Center — Cisco Webex Help Center · tier 2 current vendor documentation · July 22 2026 entry: Webex WFO: WFM - Adherence Connector Enhancement for Granular Agent States

Cite this note

APA

WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-rta-interrupted-if-not-regrouped. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-rta-interrupted-if-not-regrouped

BibTeX

@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-rta-interrupted-if-not-regrouped,
  title  = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-rta-interrupted-if-not-regrouped},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-rta-interrupted-if-not-regrouped},
  note   = {Source note wxcc-wfo-provisioning-setup-rta-interrupted-if-not-regrouped, checked 2026-10-01}
}

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