With scheduled call monitoring, when a matching call starts and the supervisor is signed in, Webex Contact Center offers the monitoring call so the supervisor can listen from the start.
Checked 2026-10-02
When a matching call starts and you're logged in, Webex Contact Center offers the monitoring call so you can listen from the beginning.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Scheduled call monitoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-07-30 release; current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- What's new for supervisors in Webex Contact Center — Cisco Webex Help Center · tier 2 current vendor documentation · What's new for supervisors: 'Schedule Call Monitoring from Supervisor Desktop!' (July 30, 2026)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-sched-offer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-sched-offer
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-monitoring-troubleshooting-sched-offer,
title = {Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-sched-offer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-sched-offer},
note = {Source note wxcc-supervisor-monitoring-troubleshooting-sched-offer, checked 2026-10-02}
}