Integrate Webex Contact Center with Microsoft Teams

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/n1sztxbb/Integrate-Webex-Contact-Center-with-Microsoft-Teams

Published

unknown

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The Microsoft Teams integration is set up through an authorisation and consent flow against Azure and exposes no name, client identifier or secret field in Control Hub. fact in context
• The Microsoft Teams entry is the only one of the connector types whose article is titled as an integration rather than as configuring or creating a connector, and it carries no Flow Designer activity that consumes it. inference in context
• The Microsoft Teams presence state mapping is published as an image rather than as text or a table, so its values cannot be recovered from the article's text. field-pattern in context
• The only role the Microsoft Teams integration names is an Azure role, Global Administrator or Privileged Role Administrator, rather than a Control Hub or Webex Contact Center role. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 5). Integrate Webex Contact Center with Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n1sztxbb-wxcc-teams-integration

BibTeX

@misc{warmtransfer-cisco-help-n1sztxbb-wxcc-teams-integration,
  title  = {Integrate Webex Contact Center with Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n1sztxbb-wxcc-teams-integration},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}