If the last state on the Agent Desktop was set by the agent, a supervisor, RONA, or any other non-presence cause, the next state received from Microsoft Teams is not applied.
Checked 2026-10-02
If the last state on Desktop was set by the agent, supervisor, RONA, or any non-presence-related cause, the next state received from MS Teams is not applied.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- presence synchronization
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Synchronize Microsoft Teams states with Webex Contact Center idle codes > state synchronization behaviour
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-manual-state-wins. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-manual-state-wins
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-manual-state-wins,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-manual-state-wins},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-manual-state-wins},
note = {Source note wxcc-teams-presence-troubleshooting-manual-state-wins, checked 2026-10-02}
}