To sync presence, the administrator opens View/Edit details of the Microsoft Teams connector under Contact Center > Tenant Settings > Integrations > Connectors and toggles ON State synchronization in Desktop features.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Microsoft Teams connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Synchronize Microsoft Teams states with Webex Contact Center idle codes > steps 1-5
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-connector-state-sync. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-connector-state-sync
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-connector-state-sync,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-connector-state-sync},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-connector-state-sync},
note = {Source note wxcc-teams-presence-troubleshooting-connector-state-sync, checked 2026-10-02}
}