The reviewed Webex Contact Center pages document Teams presence being applied to the Agent Desktop but do not document agent states being written back into Teams presence, so 'agent state not reflected in Teams' may be outside documented behaviour.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- presence synchronization
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Synchronize Microsoft Teams states with Webex Contact Center idle codes
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-inf-direction-teams-to-cc. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-inf-direction-teams-to-cc
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-inf-direction-teams-to-cc,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-inf-direction-teams-to-cc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-inf-direction-teams-to-cc},
note = {Source note wxcc-teams-presence-troubleshooting-inf-direction-teams-to-cc, checked 2026-10-02}
}