Cisco states the Microsoft Teams integration is compatible with the next-generation media platform and that, although it may work on other media platforms, Cisco TAC support is exclusive to the next-generation media platform.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Microsoft Teams connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Integrate Webex Contact Center with Microsoft Teams > note on media platform
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-tac-next-gen-media-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-tac-next-gen-media-only
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-tac-next-gen-media-only,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-tac-next-gen-media-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-tac-next-gen-media-only},
note = {Source note wxcc-teams-presence-troubleshooting-tac-next-gen-media-only, checked 2026-10-02}
}