When an agent signs in for the first time, presence can take up to 40 minutes to start synchronizing between Microsoft Teams and Webex Contact Center.
Checked 2026-10-02
When an agent signs in for the first time, there could be a delay up to 40 minutes for the presence to start synchronizing.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- presence synchronization
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Synchronize Microsoft Teams states with Webex Contact Center idle codes > note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-first-signin-delay-40min. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-first-signin-delay-40min
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-first-signin-delay-40min,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-first-signin-delay-40min},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-first-signin-delay-40min},
note = {Source note wxcc-teams-presence-troubleshooting-first-signin-delay-40min, checked 2026-10-02}
}