The Microsoft Teams states available for mapping to Webex Contact Center idle codes are Do not disturb, On a call, and Presenting.
Checked 2026-10-02
The agent states in Microsoft Teams available for mapping with Webex Contact Center are Do not disturb, On a call, and Presenting.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- presence synchronization
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Synchronize Microsoft Teams states with Webex Contact Center idle codes
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-mappable-teams-states. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-mappable-teams-states
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-mappable-teams-states,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-mappable-teams-states},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-mappable-teams-states},
note = {Source note wxcc-teams-presence-troubleshooting-mappable-teams-states, checked 2026-10-02}
}