The Microsoft Teams connector is created in Control Hub under Services > Contact Center > Integrations > Connectors by selecting Set up for Microsoft Teams, authorizing with a Microsoft Azure account and accepting the requested permissions, after which the connector status shows Active.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Microsoft Teams connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Microsoft Teams — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Integrate Webex Contact Center with Microsoft Teams > procedure steps
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-connector-setup-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-connector-setup-path
BibTeX
@misc{warmtransfer-claim-wxcc-teams-presence-troubleshooting-connector-setup-path,
title = {Troubleshooting Microsoft Teams presence sync with Webex Contact Center: source note wxcc-teams-presence-troubleshooting-connector-setup-path},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-teams-presence-troubleshooting-connector-setup-path},
note = {Source note wxcc-teams-presence-troubleshooting-connector-setup-path, checked 2026-10-02}
}