What each pre-recorded announcement leaves behind

Verified 2026-09-15 · 7 claims · sources tier 2

Also known as agent personal greeting, compliance message, pre-recorded message.

The 3 pre-recorded message types differ by audience: a compliance message is heard by both the caller and the agent, an agent personal greeting plays at the start of every incoming call, and a whisper announcement plays only to the agent 7. A compliance message and an agent personal greeting are included in call recordings, whereas a whisper announcement is not 2.

How message types behave

A compliance message is a legal message played once per call at the start of the interaction between caller and agent 3. The restriction on holding, transferring, conferencing, and requesting supervisor assistance is stated only for the whisper announcement; neither the compliance message nor the agent greeting carries it in the 2 documents that describe them 5.

All 3 announcement types are supported in the Set Announcement activity in Flow Designer 6. An uploaded announcement must be a mono file at an 8 kilohertz sample rate with 8-bit u-law encoding 1.

In the field, the pre-recorded messages documentation carries a sentence that stops mid-clause, 2 misspellings in one procedure, and a 3rd in the Flow Designer copy of the same steps 4.

See also

See also The Webex Contact Center Flow Designer activity set. See also Agent and supervisor recording controls in Webex Contact Center. See also What whisper names in Webex Contact Center.

Applicability

Across the claims in this article, the evidence covers Cisco Webex Contact Center, verified as of 2026-09-15. The deployment model is not covered by any claim in this article.

What remains uncertain

Whether a compliance message or agent greeting withdraws the agent controls is not covered by any claim in this article. What a second agent hears when a call with a compliance message is transferred is not covered by any claim in this article. What the truncated enable instruction tells a reader to turn on is not covered by any claim in this article.

WarmTransfer. (2026, September 15). What each pre-recorded announcement leaves behind. WarmTransfer. https://warmtransfer.net/knowledge/wxcc-set-announcement-artefacts

@misc{warmtransfer-wxcc-set-announcement-artefacts,
  title  = {What each pre-recorded announcement leaves behind},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/wxcc-set-announcement-artefacts},
  note   = {Verified 2026-09-15}
}