Enhance efficiency with pre-recorded messages

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/uf3wou/Enhance-efficiency-with-pre-recorded-messages

Published

unknown

Updated

unknown

Accessed

2026-09-15

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• An uploaded announcement must be a mono file at an 8 kilohertz sample rate with 8-bit u-law encoding. fact in context
• A compliance message and an agent personal greeting are included in call recordings and a whisper announcement is not. fact in context
• A compliance message is a legal message played once per call at the start of the interaction between caller and agent. fact in context
• The pre-recorded messages documentation carries a sentence that stops mid-clause, 2 misspellings in one procedure and a third in the Flow Designer copy of the same steps. field-pattern in context
• The restriction on holding, transferring, conferencing and requesting supervisor assistance is stated only for the whisper announcement; neither the compliance message nor the agent greeting carries it in the 2 documents that describe them. fact in context
• The 3 pre-recorded message types differ by audience: a compliance message is heard by both the caller and the agent, an agent personal greeting plays at the start of every incoming call, and a whisper announcement plays only to the agent. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 15). Enhance efficiency with pre-recorded messages. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-uf3wou-prerecorded-messages

BibTeX

@misc{warmtransfer-cisco-help-uf3wou-prerecorded-messages,
  title  = {Enhance efficiency with pre-recorded messages},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-uf3wou-prerecorded-messages},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-15}
}