Enhance efficiency with pre-recorded messages

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/uf3wou/Enhance-efficiency-with-pre-recorded-messages

Published

2026-06-22

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Audio files for agent personal greetings and compliance messages must be WAV, mono, 8 kHz sample rate and 8-bit u-law encoded. in context
• An uploaded announcement must be a mono file at an 8 kilohertz sample rate with 8-bit u-law encoding. in context
• A compliance message and an agent personal greeting are included in call recordings and a whisper announcement is not. in context
• A compliance message is a legal message played once per call at the start of the interaction between caller and agent. in context
• The pre-recorded messages documentation carries a sentence that stops mid-clause, 2 misspellings in one procedure and a third in the Flow Designer copy of the same steps. field report in context
• The restriction on holding, transferring, conferencing and requesting supervisor assistance is stated only for the whisper announcement; neither the compliance message nor the agent greeting carries it in the 2 documents that describe them. in context
• The 3 pre-recorded message types differ by audience: a compliance message is heard by both the caller and the agent, an agent personal greeting plays at the start of every incoming call, and a whisper announcement plays only to the agent. in context
• Agent personal greetings are played from a flow by adding the Set Announcement activity and turning on its Enable Agent Greeting toggle, with the greeting purpose name as the identifier. in context

Cite this source record

APA

WarmTransfer. (2026, June 22). Enhance efficiency with pre-recorded messages. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-uf3wou-prerecorded-messages

BibTeX

@misc{warmtransfer-cisco-help-uf3wou-prerecorded-messages,
  title  = {Enhance efficiency with pre-recorded messages},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-uf3wou-prerecorded-messages},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-16}
}