Claim record · What each pre-recorded announcement leaves behind
The 3 pre-recorded message types differ by audience: a compliance message is heard by both the caller and the agent, an agent personal greeting plays at the start of every incoming call, and a whisper announcement plays only to the agent.
fact · verified 2026-09-15
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- announcements
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-15
Sources
- Enhance efficiency with pre-recorded messages — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Enhance efficiency with pre-recorded messages, the 3 announcement types
Cite this claim
APA
WarmTransfer. (2026, September 15). What each pre-recorded announcement leaves behind: claim wxann-three-types-three-audiences. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxann-three-types-three-audiences
BibTeX
@misc{warmtransfer-claim-wxann-three-types-three-audiences,
title = {What each pre-recorded announcement leaves behind: claim wxann-three-types-three-audiences},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxann-three-types-three-audiences},
note = {Claim wxann-three-types-three-audiences, verified 2026-09-15}
}