What whisper names in Webex Contact Center

Verified 2026-09-05 · 8 claims · sources tier 2

Also known as Set Whisper Announcement, Whisper Coach Duration, whisper announcement.

In Webex Contact Center, Flow Designer documents a Set Whisper Announcement activity that plays a brief prerecorded message to an agent just before connecting with a caller, during which time the caller hears ringing 6. In the field, the word whisper names 2 different Webex Contact Center capabilities: this flow activity that plays a recorded message to an agent prior to connection, and a supervisor action counted in the Analyzer schema as whisper coaching 8.

Whisper announcements in Flow Designer

A whisper announcement applies to incoming calls and to blind transfers directed to an entry point 1. While a whisper announcement plays, the agent cannot put the call on hold, transfer it, conference it, or request supervisor assistance 2. These controls become available again as soon as the announcement completes 2.

When configured alongside other prerecorded audio, a whisper announcement can be combined with a compliance message and an agent greeting, with the whisper playing first 4. The whisper announcement itself is not included in the call recording 3.

Supervisory whisper coaching

In the field, the Analyzer schema carries 3 whisper-specific coaching fields alongside a generically named flag recording whether an agent is being coached 5. However, no Webex Contact Center supervisor, agent, or profile documentation names a supervisor whisper control, and the term occurs 0 times across 11 of the 13 evaluated articles that could describe it 7.

See also

See also The Webex Contact Center Flow Designer activity set. See also What an agent can do on a call and what the desktop withdraws. See also What each pre-recorded announcement leaves behind. See also What gates a Webex Contact Center supervisor.

Applicability

Across the claims in this article, the evidence covers Cisco Webex Contact Center, verified as of 2026-09-05. The deployment model is not covered by any claim in this article.

What remains uncertain

The control that performs the supervisory whisper counted by Analyzer is not covered by any claim in this article. Whether the whisper coach counters specifically count the Coach agent control is not covered by any claim in this article. The maximum duration a whisper announcement may be is not covered by any claim in this article.

WarmTransfer. (2026, September 5). What whisper names in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/wxcc-whisper-control-search

@misc{warmtransfer-wxcc-whisper-control-search,
  title  = {What whisper names in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/wxcc-whisper-control-search},
  note   = {Verified 2026-09-05}
}