Source note · The entry point
Cisco states that a Queue Record is created when a call enters the contact centre via an entry point, and that when the contact flow changes because of a blind or consult transfer to an agent, a number, a queue or an entry point, the current record ends and a new record starts.
Checked 2026-09-05
Queue Record is created when a call enters the Contact Center via an entry point.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer record types
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Standard Queue Record Fields and Measures, key aspects of Queue Records
Cite this note
APA
WarmTransfer. (2026, September 5). The entry point: source note wxep-transfer-ends-the-queue-record. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxep-transfer-ends-the-queue-record
BibTeX
@misc{warmtransfer-claim-wxep-transfer-ends-the-queue-record,
title = {The entry point: source note wxep-transfer-ends-the-queue-record},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxep-transfer-ends-the-queue-record},
note = {Source note wxep-transfer-ends-the-queue-record, checked 2026-09-05}
}