Claim record · The entry point
Cisco states that several records may be created for a single interaction when a call is routed between queues or entry points, whether by flow configuration or by an agent's transfer.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer record types
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Standard Queue Record Fields and Measures, key aspects of Queue Records
Cite this claim
APA
WarmTransfer. (2026, September 5). The entry point: claim wxep-multiple-records-per-interaction. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxep-multiple-records-per-interaction
BibTeX
@misc{warmtransfer-claim-wxep-multiple-records-per-interaction,
title = {The entry point: claim wxep-multiple-records-per-interaction},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxep-multiple-records-per-interaction},
note = {Claim wxep-multiple-records-per-interaction, verified 2026-09-05}
}