Webex Contact Center Voice Services Platform and Voice POP

See also

Sources

1. 1
   The current Webex Contact Center Set up and Administrator's Guide landing article on help.webex.com does not mention the Voice Services Platform or Voice POP.inferred

   Cisco Webex Contact Center Setup and Administration Guide (book landing page) · Article body (short introduction only) · Checked 2026-10-14
2. 2
   The current Webex Contact Center Architecture article does not mention VPOP, Voice POP or the Voice Services Platform among its ingress or media-edge components.inferred

   Webex Contact Center Architecture · Whole article, including the regional Media Edge (Webex Calling Edge) table · Checked 2026-10-14
3. 3
   A May 16, 2024 What's New entry states that Webex Contact Center supports Webex Calling-based agents with Voice POP and Webex Contact Center PSTN in a mixed-mode deployment.

   What's new for administrators in Webex Contact Center · What's new for administrators, May 16, 2024 entry: Webex Calling Agent Support - with vPOP PSTN Support - inbound vPOP Call to WxC Agent support (mixed mode deployment) · Checked 2026-10-14
4. 4
   Cisco states that all new Webex Contact Center subscriptions include Webex Calling PSTN services, which are added to all orders automatically.

   Webex Contact Center Architecture · Webex Contact Center Architecture, PSTN connectivity paragraphs · Checked 2026-10-14
5. 5
   An August 1, 2023 What's New entry states that the Webex Contact Center Canada data center gives SIP trunk access to dedicated VPOPs based in Canada.

   What's new for administrators in Webex Contact Center · What's new for administrators, August 01, 2023 entry: Webex Contact Center launch in Canada data center · Checked 2026-10-14
6. 6
   A February 28, 2023 What's New entry states that customers using Voice POP Bridge telephony on the Classic platform can upgrade to the Next Generation platform.

   What's new for administrators in Webex Contact Center · What's new for administrators, February 28, 2023 entry: Upgrade tenants using vPOP bridge on Classic platform to Next Generation platform · Checked 2026-10-14
7. 7
   The current voice-channel article lists Webex Contact Center PSTN, Webex Calling Cloud Connected PSTN and Cisco Calling Plan as cloud PSTN options and Webex Calling Local Gateway as the on-premises option.

   Set up voice channels for Webex Contact Center · Connect to Webex Calling Services > PSTN Services · Checked 2026-10-14
8. 8
   The September 25, 2024 entry states that the change does not affect existing VPOP customers, who can continue to use their VPOP integrations.

   What's new for administrators in Webex Contact Center · What's new for administrators, September 25, 2024 entry: End of support for VPOP provisioning for new Webex Contact Center tenants · Checked 2026-10-14
9. 9
   A November 3, 2022 What's New entry states that the Webex Contact Center Japan data center gives access to dedicated VPOPs based in Japan.

   What's new for administrators in Webex Contact Center · What's new for administrators, 03 November 2022 entry: Webex Contact Center launch in Japan data center · Checked 2026-10-14
10. 10
    The September 25, 2024 entry states that, for new customers, Local Gateway replaces the functionality previously provided by VPOP.

    What's new for administrators in Webex Contact Center · What's new for administrators, September 25, 2024 entry: End of support for VPOP provisioning for new Webex Contact Center tenants · Checked 2026-10-14
11. 11
    The current voice-channel article states that the next generation media platform is the default for all new trials and subscriptions during activation.

    Set up voice channels for Webex Contact Center · Webex Calling Configuration Checklist > Verification of Webex Contact Center Service Details · Checked 2026-10-14
12. 12
    The voice-channel article states that tenants provisioned before October 2024 may need their partner to add Webex Calling PSTN before they can use Common Edge services.

    Configurarea canalelor vocale pentru Centrul de contact Webex (Set up voice channels for Webex Contact Center, Romanian localisation) · Section: Connect to Webex Contact Center with Webex Cloud Common Edge Services (Romanian localisation, translated) · Checked 2026-10-14
13. 13
    The current architecture article states that calls are routed into Webex Contact Center using Webex Calling PSTN services, without needing a Webex Calling subscription.

    Webex Contact Center Architecture · Webex Contact Center Architecture, PSTN connectivity paragraphs · Checked 2026-10-14
14. 14
    A September 9, 2022 What's New entry states that phase one of the global Real Time Media Service (RTMS) rollout supports Voice POP-based PSTN connectivity.

    What's new for administrators in Webex Contact Center · What's new for administrators, 9 September 2022 entry: Real Time Media Service (RTMS) voice platform · Checked 2026-10-14
15. 15
    The current voice-channel article tells administrators to confirm under Contact Center > Settings > Service Details that the voice media platform is Real Time Media Service and Telephony is Webex Calling.

    Set up voice channels for Webex Contact Center · Webex Calling Configuration Checklist > Verification of Webex Contact Center Service Details · Checked 2026-10-14
16. 16
    Cisco states that Webex Contact Center and Webex Calling share a global network of edge access services that route calls into the Webex cloud.

    Webex Contact Center Architecture · Webex Contact Center Architecture, edge infrastructure paragraph · Checked 2026-10-14
17. 17
    A March 30, 2022 What's New entry let tenants switch telephony among VPOP Bridge, Cisco Bundled PSTN and Webex Calling (CCP or Local Gateway).

    What's new for administrators in Webex Contact Center · What's new for administrators, 30 March 2022 entry: Switch Telephony Option · Checked 2026-10-14
18. 18
    The current voice-channel article states that the Service Details voice options are greyed out after tenant provisioning and activation and cannot be changed without Cisco intervention.

    Set up voice channels for Webex Contact Center · Webex Calling Configuration Checklist > Verification of Webex Contact Center Service Details · Checked 2026-10-14
19. 19
    A February 13, 2023 What's New entry announced an upgrade path that lets Webex Contact Center 1.0 vPOP customers use a vPOP-based voice option on the Next Generation platform.

    What's new for administrators in Webex Contact Center · What's new for administrators, February 13, 2023 entry: Upgrade Webex Contact Center 1.0 vPOP to Next Generation platform · Checked 2026-10-14
20. 20
    The upgrade article describes the target as the new Webex Contact Center 2.0 platform and the source as the Webex Contact Center 1.0 legacy platform.

    Upgrade from Webex Contact Center 1.0 to Webex Contact Center · Upgrade article, introduction · Checked 2026-10-14
21. 21
    The 1.0-to-Webex Contact Center upgrade article's PSTN Options Selection step offers Real Time Media Service (RTMS), Voice POP Bridge, Webex Calling and Cisco PSTN.

    Upgrade from Webex Contact Center 1.0 to Webex Contact Center · Upgrade > Pre-Upgrade > Perform the Pre-Upgrade Setup, step 6 (PSTN Options Selection) · Checked 2026-10-14
22. 22
    The upgrade article's comparison table has separate columns for New Platform: Voice POP and New Platform: Voice POP Bridge, which treats them as distinct new-platform telephony options.

    Upgrade from Webex Contact Center 1.0 to Webex Contact Center · Upgrade article, feature comparison table column headers · Checked 2026-10-14
23. 23
    The upgrade article describes the Voice POP Bridge option as continuing to use service-provider-provided voice on the new platform.

    Upgrade from Webex Contact Center 1.0 to Webex Contact Center · Upgrade > Pre-Upgrade > Perform the Pre-Upgrade Setup, step 6, Voice POP Bridge option · Checked 2026-10-14
24. 24
    The current Set up voice channels for Webex Contact Center article no longer mentions Voice POP, VPOP, Voice POP Bridge or the Voice Services Platform.inferred

    Set up voice channels for Webex Contact Center · Whole article (all sections listed under Set up voice channel for Webex Contact Center) · Checked 2026-10-14
25. 25
    Cisco's Webex Contact Center Design Guides index lists a Cisco Webex Contact Center Voice Onboarding Guide dated 30 September 2021.

    Webex Contact Center - Design Guides - Cisco · Design Guides list, single entry · Checked 2026-10-14
26. 26
    Cisco documentation uses Voice POP, Voice POP Bridge, vPOP, VPOP Bridge and Virtual Point of Presence without a fetched source that defines how they differ.inferred

    Upgrade from Webex Contact Center 1.0 to Webex Contact Center · Upgrade article, step 6 and comparison table (no definition given); read with cisco-help-a1gx3h-whats-new-wxcc-admins entries of 2021-04-28, 2021-09-27, 2022-03-30 and 2023-02-28 · Checked 2026-10-14
27. 27
    The September 27, 2021 regional VPOP entry states that new VPOPs in remote countries depend on regional deals and take 60 days to stand up.

    What's new for administrators in Webex Contact Center · What's new for administrators, 27 September 2021 entry: Regional VPOP Ingress in Remote Countries · Checked 2026-10-14
28. 28
    An April 28, 2021 What's New entry introduced a Webex Contact Center Telephony field in Control Hub Service Details that can show Voice POP Bridge as the customer's PSTN option.

    What's new for administrators in Webex Contact Center · What's new for administrators, 28 April 2021 entry: Service Details in Control Hub · Checked 2026-10-14
29. 29
    A What's New entry dated September 25, 2024 announced the end of support for provisioning new VPOP-based Webex Contact Center tenants.

    What's new for administrators in Webex Contact Center · What's new for administrators, September 25, 2024 entry: End of support for VPOP provisioning for new Webex Contact Center tenants · Checked 2026-10-14
30. 30
    A September 27, 2021 What's New entry announced regional VPOP ingress so that customers in remote countries could enter through their local VPOP.

    What's new for administrators in Webex Contact Center · What's new for administrators, 27 September 2021 entry: Regional VPOP Ingress in Remote Countries · Checked 2026-10-14
31. 31
    An October 7, 2024 What's New entry announced a simplified process to upgrade from VPOP telephony integration to Webex Common Edge services.

    What's new for administrators in Webex Contact Center · What's new for administrators, October 7, 2024 entry: Simplified process to upgrade to Common Edge services · Checked 2026-10-14
32. 32
    The September 27, 2021 What's New entry expands VPOP as Virtual Point of Presence, whereas the 2021 VSP chapter and later entries use Voice POP.

    What's new for administrators in Webex Contact Center · What's new for administrators, 27 September 2021 entry: Regional VPOP Ingress in Remote Countries · Checked 2026-10-14
33. 33
    The 2021 chapter describes the Voice Services Platform as enabling integration with Webex Contact Center and connection to different calling providers.

    Cisco Webex Contact Center Setup and Administration Guide - Voice Services Platform · Voice Services Platform section · Checked 2026-10-14
34. 34
    The 2021 VSP chapter names no calling providers, regions, POP locations or feature list, so it cannot by itself establish VSP architecture or carrier support.inferred

    Cisco Webex Contact Center Setup and Administration Guide - Voice Services Platform · Whole chapter (two sections: Voice Services Platform; Voice Services Platform Task Flow) · Checked 2026-10-14
35. 35
    The Voice Services Platform chapter of the Cisco Webex Contact Center Setup and Administration Guide is marked as updated on November 11, 2021.

    Cisco Webex Contact Center Setup and Administration Guide - Voice Services Platform · Chapter page header, Updated date · Checked 2026-10-14
36. 36
    The 2021 chapter states that Voice POP is the default telephony option for the Voice Services Platform.

    Cisco Webex Contact Center Setup and Administration Guide - Voice Services Platform · Voice Services Platform section · Checked 2026-10-14
37. 37
    The 2021 chapter states that Webex Contact Center supports all features supported by the Voice Services Platform.

    Cisco Webex Contact Center Setup and Administration Guide - Voice Services Platform · Voice Services Platform section · Checked 2026-10-14
38. 38
    Step 2 of the 2021 VSP task flow requires dial numbers to be added and mapped to an entry point.

    Cisco Webex Contact Center Setup and Administration Guide - Voice Services Platform · Voice Services Platform Task Flow > Procedure, Step 2 · Checked 2026-10-14
39. 39
    The 2021 VSP onboarding choice New Platform with Voice POP most likely corresponds to the New Platform: Voice POP telephony option in Cisco's upgrade documentation, which would make VSP a documentation name for the Voice POP path on the new platform rather than a separate product.inferred

    Upgrade from Webex Contact Center 1.0 to Webex Contact Center · Upgrade article, comparison table column New Platform: Voice POP; compared against cisco-docs-wxcc-setup-admin-voice-services-platform Task Flow Step 1 · Checked 2026-10-14
40. 40
    Step 1 of the 2021 VSP task flow has the partner administrator onboard the customer by selecting the New Platform with Voice POP option in the Contact Center Settings.

    Cisco Webex Contact Center Setup and Administration Guide - Voice Services Platform · Voice Services Platform Task Flow > Procedure, Step 1 · Checked 2026-10-14
41. 41
    Because VPOP provisioning ended for new tenants on 2024-09-25 and the current setup wizard offers only Common Edge telephony, the VSP Voice POP onboarding in the 2021 chapter is very likely unavailable to new Webex Contact Center tenants.inferred

    What's new for administrators in Webex Contact Center · What's new for administrators, September 25, 2024 entry; read with cisco-help-nee1mb6-wxcc-get-started Step 4 · Checked 2026-10-14
42. 42
    The 2021 Voice Services Platform chapter states that Webex Contact Center uses the Voice Services Platform for PSTN services in addition to the existing Webex Calling option.

    Cisco Webex Contact Center Setup and Administration Guide - Voice Services Platform · Voice Services Platform section, opening paragraph · Checked 2026-10-14
43. 43
    The 2021 chapter limits the Voice Services Platform task flow to customers who have the Voice Services Platform subscription.

    Cisco Webex Contact Center Setup and Administration Guide - Voice Services Platform · Voice Services Platform Task Flow > Before you begin · Checked 2026-10-14
44. 44
    In the current Services setup wizard, the Contact Center step's Telephony section shows the tenant's connection through Common Edge services and asks for no other telephony choice.

    Get started with Webex Contact Center · Services setup wizard > Step 4 Contact Center set up · Checked 2026-10-14
45. 45
    The current voice-channel article limits Webex Contact Center PSTN to the contiguous United States and Canada and states that it does not support international dialing.

    Set up voice channels for Webex Contact Center · PSTN Services > Webex Contact Center PSTN · Checked 2026-10-14

Documents

Cite this page

WarmTransfer. (2026, October 14). Webex Contact Center Voice Services Platform and Voice POP. WarmTransfer. https://warmtransfer.net/knowledge/webex-cc-voice-services-platform

@misc{warmtransfer-webex-cc-voice-services-platform,
  title  = {Webex Contact Center Voice Services Platform and Voice POP},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/webex-cc-voice-services-platform},
  note   = {Verified 2026-10-14}
}