The email asset generates a forwarding address, and the administrator must configure an auto-forwarding rule on the support mailbox entered in the EMAIL ID field so that received emails are forwarded to it.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Email asset
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Email Asset Creation - WXCC — Webex Connect (Cisco) · tier 2 current vendor documentation · Mailbox setup, forwarding address step
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-email-auto-forward. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-email-auto-forward
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-email-auto-forward,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-email-auto-forward},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-email-auto-forward},
note = {Source note wxcc-digital-channels-setup-email-auto-forward, checked 2026-09-30}
}