Webex Connect supports only Gmail and Microsoft 365 mailboxes for the Webex Contact Center email channel, authenticating by username and password or by OAuth 2.0, with OAuth 2.0 recommended.
Checked 2026-09-30
Currently, only Gmail and Microsoft 365 is supported by the Webex Connect platform for Cisco Webex Contact Center.
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Email asset
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Email Asset Creation - WXCC — Webex Connect (Cisco) · tier 2 current vendor documentation · Email provider and authentication fields
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-email-providers. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-email-providers
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-email-providers,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-email-providers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-email-providers},
note = {Source note wxcc-digital-channels-setup-email-providers, checked 2026-09-30}
}