Configure Operator Connect - Microsoft Teams

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/operator-connect-configure

Published

2026-04-23

Updated

unknown

Accessed

2026-09-23

HTTP status

200

License

Microsoft Learn terms of use (CC BY 4.0 applies to some Learn content; not asserted here); no-redistribution; short excerpts and locators only

Source notes citing this source

• For Direct Routing numbers assigned online, the move to Operator Connect is done by the operator on an agreed date and time. in context
• Moving on-premises-assigned Direct Routing numbers to Operator Connect requires clearing LineURI with Set-CsUser in Skype for Business Server PowerShell. The number is out of service during the migration, so it must be coordinated with the operator. in context
• To move numbers from Calling Plans to Operator Connect, contact the operator to port them. When the port order completes, the operator uploads the numbers to the tenant, and the admin then assigns them in the Teams admin center or with PowerShell. in context
• When an operator is enabled, the admin's full name and email address are shared with the operator automatically. Company size is required and a phone number is optional. in context
• To confirm a user holds a Direct Routing number, run Get-CsPhoneNumberAssignment -AssignedPstnTargetId <user> and check that NumberType is DirectRouting. in context
• Moving from Direct Routing to Operator Connect runs in this order: 1 identify and unassign the Direct Routing number, 2 remove the user's online voice routing policy, 3 acquire numbers from the operator, 4 assign the Operator Connect numbers. in context
• For Direct Routing numbers assigned online, the customer contacts the operator, and the operator migrates the numbers to Operator Connect on an agreed date and time. in context
• If OnPremLineUri in Get-CsOnlineUser output holds an E.164 number, the Direct Routing number was assigned on-premises and synchronised to Microsoft 365. The migration path then differs from the online-assigned case. in context
• When migrating on-premises-assigned Direct Routing numbers, the number is out of service during the migration. Microsoft advises coordinating with the operator before running Set-CsUser -Identity <user> -LineURI $null in Skype for Business Server PowerShell. in context
• After the Direct Routing number is unassigned, remove the user's online voice routing policy with Grant-CsOnlineVoiceRoutingPolicy -Identity <user> -PolicyName $Null. in context
• After on-premises sync clears the line URI, the number is unassigned with Remove-CsPhoneNumberAssignment -PhoneNumberType DirectRouting. Removal can take up to 10 minutes, and in rare cases up to 24 hours. in context
• If the operator assigns emergency addresses and does not allow changes, the admin must contact the operator to change a number's emergency address. in context
• The operator decides how emergency addresses attach to Operator Connect numbers, using one of three models. It assigns them and lets the admin change them, or leaves assignment to the admin, or assigns them and blocks admin changes. in context
• Admins enable, edit and remove Operator Connect operators in the Teams admin center under Voice > Operator Connect. in context
• To enable an operator: choose it on the All operators tab, select the countries or regions, provide contact information, accept the data transfer notice, then select Add as my operator. in context
• Moving from Calling Plans to Operator Connect takes three steps: ask the operator to port the numbers, wait for the operator to upload them to the tenant after porting, then assign them as Operator Connect numbers. in context
• On the My operators tab, admins can manage an operator's services by country or region, suspend an operator, or remove an operator. in context
• After the order completes, the operator uploads the numbers to the customer's tenant. They then appear with their provider in the Teams admin center under Voice > Phone numbers, ready to assign. in context
• Operator Connect numbers are ordered on the operator's own website, not in the Teams admin center, and the order requires the customer's Microsoft 365 tenant ID. in context
• Users who are assigned Operator Connect numbers must be in TeamsOnly coexistence mode. An organisation in Islands mode can check TeamsOnly per user. in context
• In the Teams admin center, a number assigned to a user must be unassigned before Release is available for it. in context
• Before removing an operator from the organisation or from a country or region, all numbers assigned to users there must be removed, and the operator must be contacted to release them. in context
• Operator Connect service numbers carry far more concurrent calls than user numbers. Microsoft's example is hundreds of simultaneous calls on a service number versus only a few on a user number. in context

Cite this source record

APA

WarmTransfer. (2026, April 23). Configure Operator Connect - Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-configure-operator-connect

BibTeX

@misc{warmtransfer-ms-learn-configure-operator-connect,
  title  = {Configure Operator Connect - Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-configure-operator-connect},
  note   = {Microsoft, accessed 2026-09-23}
}