Moving from Direct Routing to Operator Connect runs in this order: 1 identify and unassign the Direct Routing number, 2 remove the user's online voice routing policy, 3 acquire numbers from the operator, 4 assign the Operator Connect numbers.

Checked 2026-09-23

Vendor
Microsoft
Product
Microsoft Teams Phone
Subsystem
migration
Deployment
multi-tenant, hybrid
Region
not restricted
Release range
current as of 2026-09-23
Checked
2026-09-23

Sources

Cite this note

APA

WarmTransfer. (2026, September 23). Teams Operator Connect and Azure Communication routing: source note teams-operator-connect-dr-migration-sequence. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-operator-connect-dr-migration-sequence

BibTeX

@misc{warmtransfer-claim-teams-operator-connect-dr-migration-sequence,
  title  = {Teams Operator Connect and Azure Communication routing: source note teams-operator-connect-dr-migration-sequence},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-operator-connect-dr-migration-sequence},
  note   = {Source note teams-operator-connect-dr-migration-sequence, checked 2026-09-23}
}

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