Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Cisco Finesse

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_15_0/maintain_and_operate/guide/uccx_b_1501_admin-and-operations-guide/uccx_m_1501_cisco-finesse.html

Published

2025-04-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Sign-in to the Finesse administration console on Unified CCX uses the Application User ID and Application User password that were set during installation. in context
• The Cisco Finesse administration console on Unified CCX is reached at https://<FQDN>:8445/cfadmin, only over HTTPS, using the fully qualified domain name of the server. in context
• Cisco's guides disagree on where the call control gadget may be placed: the Unified CCX 15.0 guide says it is supported only at the page level, inside the page tags and not the tab tags, while the Cisco Finesse 15.0(1) guide says it is supported at both page level and tab level but not on multiple pages. disputed in context
• The Finesse default desktop layout XML for Unified CCX contains optional tabs and gadgets for Web Chat and Email and for Advanced Supervisor Capabilities. in context
• The desktop layout can be edited in either of two editors in the administration console, Text Editor or XML Editor. in context
• The team-resource, workflow, reason and phone-book behaviour documented in the Cisco Finesse 15.0(1) Administration Guide probably applies to the Finesse embedded in Unified CCX 15.0, because the Unified CCX 15.0 guide's Cisco Finesse chapter has sections with the same headings, but the numeric limits and code ranges may differ on Unified CCX. inferred in context
• A tab on the Finesse desktop can have up to four columns, with the gadgets for each column placed inside that tab's columns tags. in context
• Third-party gadgets for Finesse on Unified CCX are hosted either on the Cisco Finesse server through the 3rdpartygadget web application or on an external web server. in context
• A saved change to the default Finesse desktop layout takes effect after 3 seconds, but agents who are signed in when the change is made must sign out and sign in again to see it. in context
• The Finesse Layout XML defines the layout of the Finesse desktop and the gadgets and components displayed on it, and it is edited on the Desktop Layout tab of the administration console. in context
• The commented Live Data gadget examples in the Unified CCX default layout XML use the placeholder host my-cuic-server.com, which must be replaced with the fully qualified domain name of the Intelligence Center server, and the HTTPS versions of the Live Data gadgets are to be used. in context
• Finesse configuration changes are permitted only on the primary Unified CCX server; the Finesse administration console on the secondary server is read-only. in context
• Restore Default Layout returns the desktop layout to the shipped default, and because an upgrade does not update a changed default layout, it is also how the latest default layout is obtained after an upgrade. in context
• The layout XML is divided by role: XML for an agent-facing tab is added within the tabs tags under the <role>Agent</role> tag, and supervisor-facing XML goes under the supervisor role. in context
• Cisco states the Finesse desktop is tested to perform well with an average of 20 gadgets per desktop across all tabs; this is a tested figure, not an enforced maximum. in context
• The version tag of the desktop layout XML cannot be edited. in context
• Five consecutive failed Finesse sign-ins with the wrong password block the account for five minutes. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Cisco Finesse. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-aog-cisco-finesse

BibTeX

@misc{warmtransfer-cisco-uccx-1501-aog-cisco-finesse,
  title  = {Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Cisco Finesse},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-aog-cisco-finesse},
  note   = {Cisco Systems, accessed 2026-09-30}
}