Source note · Customizing the Finesse desktop layout in UCCX
The team-resource, workflow, reason and phone-book behaviour documented in the Cisco Finesse 15.0(1) Administration Guide probably applies to the Finesse embedded in Unified CCX 15.0, because the Unified CCX 15.0 guide's Cisco Finesse chapter has sections with the same headings, but the numeric limits and code ranges may differ on Unified CCX.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Cisco Finesse administration console
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Unified CCX 15.0
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Cisco Finesse — Cisco Systems · tier 2 current vendor documentation · Chapter section list: Manage Phone Books; Manage Reasons; Manage Team Resources; Manage Workflows
Cite this note
APA
WarmTransfer. (2026, September 30). Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-finesse-guide-applies. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-finesse-guide-applies
BibTeX
@misc{warmtransfer-claim-uccx-finesse-desktop-setup-finesse-guide-applies,
title = {Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-finesse-guide-applies},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-finesse-guide-applies},
note = {Source note uccx-finesse-desktop-setup-finesse-guide-applies, checked 2026-09-30}
}