Source note · Customizing the Finesse desktop layout in UCCX
The layout XML is divided by role: XML for an agent-facing tab is added within the tabs tags under the <role>Agent</role> tag, and supervisor-facing XML goes under the supervisor role.
Checked 2026-09-30
Add the XML within the tabs tags under the <role>Agent</role> tag
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Finesse desktop layout
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Unified CCX 15.0
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Cisco Finesse — Cisco Systems · tier 2 current vendor documentation · Default Layout XML; Update Default Desktop Layout (exact subsection not returned)
Cite this note
APA
WarmTransfer. (2026, September 30). Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-role-tags. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-role-tags
BibTeX
@misc{warmtransfer-claim-uccx-finesse-desktop-setup-role-tags,
title = {Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-role-tags},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-role-tags},
note = {Source note uccx-finesse-desktop-setup-role-tags, checked 2026-09-30}
}