Source note · Troubleshooting Cisco Finesse agent sign-in
While a Finesse agent or supervisor account is locked, further sign-in attempts, even with correct credentials, reset the lockout period to five minutes.
Checked 2026-10-02
subsequent attempts to sign in, even with correct credentials, reset the lockout period to 5 minutes again
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- Finesse desktop authentication
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0
- Checked
- 2026-10-02
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Cisco Finesse — Cisco Systems · tier 2 current vendor documentation · Cisco Finesse chapter, account lockout note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-lockout-reset-on-retry. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-lockout-reset-on-retry
BibTeX
@misc{warmtransfer-claim-finesse-login-troubleshooting-lockout-reset-on-retry,
title = {Troubleshooting Cisco Finesse agent sign-in: source note finesse-login-troubleshooting-lockout-reset-on-retry},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-login-troubleshooting-lockout-reset-on-retry},
note = {Source note finesse-login-troubleshooting-lockout-reset-on-retry, checked 2026-10-02}
}