Source note · Customizing the Finesse desktop layout in UCCX
Cisco's guides disagree on where the call control gadget may be placed: the Unified CCX 15.0 guide says it is supported only at the page level, inside the page tags and not the tab tags, while the Cisco Finesse 15.0(1) guide says it is supported at both page level and tab level but not on multiple pages.
disputed · Checked 2026-09-30
The call control gadget is only supported at the page level
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Finesse desktop layout
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Unified CCX 15.0 versus Cisco Finesse 15.0(1)
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 - Cisco Finesse — Cisco Systems · tier 2 current vendor documentation · Update Default Desktop Layout (note on the call control gadget)
Cite this note
APA
WarmTransfer. (2026, September 30). Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-call-control-level. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-call-control-level
BibTeX
@misc{warmtransfer-claim-uccx-finesse-desktop-setup-call-control-level,
title = {Customizing the Finesse desktop layout in UCCX: source note uccx-finesse-desktop-setup-call-control-level},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-finesse-desktop-setup-call-control-level},
note = {Source note uccx-finesse-desktop-setup-call-control-level, checked 2026-09-30}
}