Webex Contact Center has five default user profile types: Licensed Administrator, Unlicensed Administrator, Supervisor, Premium Agent and Standard Agent.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- user profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage access in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · User profiles overview, default profile list
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-profile-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-profile-types
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-profile-types,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-profile-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-profile-types},
note = {Source note wxcc-user-provisioning-troubleshooting-profile-types, checked 2026-10-02}
}