Source note · Onboarding agents in Webex Contact Center
A user's contact center licence together with their Control Hub role determines the default user profile; a Standard Agent licence maps to the Standard Agent profile and a Premium Agent licence to the Premium Agent profile.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- access control
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage access in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Predefined user profiles section
Cite this note
APA
WarmTransfer. (2026, September 30). Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-license-maps-profile. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-license-maps-profile
BibTeX
@misc{warmtransfer-claim-wxcc-agent-onboarding-setup-license-maps-profile,
title = {Onboarding agents in Webex Contact Center: source note wxcc-agent-onboarding-setup-license-maps-profile},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-onboarding-setup-license-maps-profile},
note = {Source note wxcc-agent-onboarding-setup-license-maps-profile, checked 2026-09-30}
}