When a supervisor's user profile is limited to resource collections containing specific teams, the supervisor sees only agents mapped to those teams.
Checked 2026-10-02
If Team 1 and Team 2 are in those resource collections, then the supervisor would only be able to see agents mapped to those teams in their view.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- User profiles and resource collections
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Manage access in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage access in Webex Contact Center: Resource access
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-team-visibility. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-team-visibility
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-monitoring-troubleshooting-team-visibility,
title = {Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-team-visibility},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-team-visibility},
note = {Source note wxcc-supervisor-monitoring-troubleshooting-team-visibility, checked 2026-10-02}
}