Source note · Troubleshooting missing Webex Contact Center recordings
The Manage Access article states that the licensed-administrator permission 'Interaction History – View' grants the ability to both play and download interaction history in Control Hub.
disputed · Checked 2026-10-01
Interaction History – View grants you the ability to play and download interaction history from the Webex Contact Center Control Hub.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- user-profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- disputed
- Checked
- 2026-10-01
Sources
- Manage access in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage Access in Webex Contact Center, Analytics access for licensed administrators
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-profile-view-includes-download. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-profile-view-includes-download
BibTeX
@misc{warmtransfer-claim-wxcc-recording-troubleshooting-profile-view-includes-download,
title = {Troubleshooting missing Webex Contact Center recordings: source note wxcc-recording-troubleshooting-profile-view-includes-download},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-recording-troubleshooting-profile-view-includes-download},
note = {Source note wxcc-recording-troubleshooting-profile-view-includes-download, checked 2026-10-01}
}